F.A.Q Home » F.A.Q
F.A.Q
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Are your MBT shoes brand-new ? |
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YES. All shoes are Brand-new never worn shoess came in with original packing. |
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Can I buy only 1 pair? Do you have a MOQ? |
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Yes, you can order only 1 pair of shoes. We don't have a MOQ here. |
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Can I track my stuff on-line when I pay? How long do I get my package? |
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Yes. After the goods are sent, a tracking number will be provided for you to check the status of your goods. You can track your package on-line after 2 days, and delivery time varies depending on your location and shipping carrier, but most packages will arrive in approximately 3-7 days. |
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How can I get information after I have paid for the shoes? |
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We will e-mail the tracking number and the express company to you as soon as we ship out the tracking number. |
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What's your return policy? |
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If the shoes are poor quality or we had mistaked with styles, colors or sizes, please reply us and show the mistake pictures within your email to us, we will respond soon. |
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Do you accept PayPal? |
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Yes,we take PayPal payment. |
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How do I contact you if I have a question? |
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You can go to our 24/7 online customer service or email us, we will respond ASAP. |
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Do you offer drop shipping service? |
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Yes. We offer drop shipping service. All you need to do is sending us the detailed addresses, and we'll do the rest for you. |
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Can you reserve shoes for me until I can pay for it? |
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Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week. However, after one week, if we haven't received your payment, we have the right to sell it to other customers. |
OK, sounds good. I want to buy it, how do I order?
You can use our online shopping function to place your orders. And you can also email to us the shoes you want. After confirming the order we'll send you our bank info. Pls kindly take note that we only hold the stocks after confirming the payment.
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